All your guests, one messaging hub
Text messages, emails and WhatsApp in one screen, each linked to its reservation.
LOXEPowered by our partner
Today’s messages
4 unreadFour situations, two ways to live them
| Situation | Without guest messaging | With guest messaging |
|---|---|---|
| A question at 11 p.m. | The on-call phone rings. | The AI assistant answers right away. |
| A platform reservation | A relay email, no reachable phone number. | The guest confirms real contact details. |
| Arrival | Form and ID at the desk. | Everything done online, beforehand. |
| A new employee | They ask the longest-serving colleague everything. | The internal assistant answers them. |
Every reservation triggers the right messages
Nothing to copy, nothing to send by hand.
- A reservation comes inWebsite, platforms or front desk
- Messages go outIn real time, at the right moment of the stay
- The guest gets their linkOn the channel they preferSMSWhatsAppEmail
Before, during, after: the whole stay covered
Every moment of the stay has its message, its screen and its answer.
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The reservation arrivesIt reaches LOXE in real time. The guest receives a unique link.
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Before arrivalContact details, ID, photo and signature, from their phone.
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Arrival dayInstructions go out by SMS, email or WhatsApp.
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During the stayThe AI assistant answers, services are ordered.
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After departureA thank-you, then the invitation to come back.
Guests write where they like, you answer in one place
With their real contact details, not a platform’s relay email.
Marco Rossi, family suite
WhatsAppMarcoHi, is parking included?
Front deskYes, one spot per room, behind the building.
MarcoPerfect, thanks!
One unique link, the whole stay inside
It opens in the phone’s browser: nothing to install.
AI assistantHi Julie, any question about your stay?
The right offer, at the right time
Guests add breakfast, late checkout or an upgrade themselves, without calling the front desk.
Offers sent to Julie
2 added- Breakfast for twoBefore arrival$30Added
- Late checkout at 1 p.m.Day before departure$25Added
- Upgrade to a suiteBefore arrival$60Add
Added to the stay$55
Full registration, before arrival
ID, photo and signature from their phone: nothing to re-enter at the desk.
Julie Tremblay, room 12
Completed- ID photographed
- Guest photo
- Stay conditions signed
One app for the whole team
Task notifications and an internal AI assistant: everyone gets what concerns them.
Hotel team
3 tasksLeaWhere is the spare linen kept?
Internal assistantIn the basement linen room, shelf B.
Connected locks, to go further
LOXE locks connect to Reservit, and its system works with many lock brands.
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From the phoneBy Bluetooth, at the door.
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RemotelyNo key to hand over in person.
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With a codeA code unique to the stay.
Your guests write. You answer from one place.
Join the 35,000 properties equipped by Reservit, with no commission on your reservations.
What we get asked most often
What is Reservit guest messaging?
An add-on module of Reservit, powered by our partner LOXE: your guests’ text messages, emails and WhatsApp messages land in one screen, each linked to its reservation in real time. It adds a unique link per guest, an AI assistant that answers at any hour, online registration, upsells and an app for your team.
Why LOXE?
Because it is a provider specialized in online registration, guest communication and connected locks. Reservit trusts it and has negotiated a very low rate for its users.
How much does the module cost?
It is an add-on module at a very low cost, thanks to the rate Reservit negotiated with LOXE, added only if you choose it. Terms are presented during the demo. The software takes no commission on your reservations.
When do the messages go out?
Every reservation, taken on your website, on a platform or at the front desk, reaches LOXE in real time and triggers the right messages: the confirmation with the unique link, registration before arrival, arrival-day instructions, answers during the stay, then a thank-you and an invitation to come back by booking direct.
Which channels does it bring together?
Text messages (SMS), email and WhatsApp. Guests write on the channel they prefer and you answer from the same screen, with no on-call phone or personal cell phone.
Are platform reservations covered?
Yes. Platform guests also receive their link and confirm their real contact details: you are no longer limited to the platform’s relay email, with no phone number to reach.
Do guests need to install an app?
No. They receive a unique link that opens in their phone’s browser. A downloadable app can also be offered to them.
What can guests do from their link?
Register before arriving, ask questions at any hour and in their own language, order and add services, and find the practical information for their stay.
Does the AI assistant answer instead of my team?
It answers common questions, day and night, in the guest’s own language. Requests out of the ordinary go to your team, which picks up the conversation where it left off.
What does online registration include?
Contact details and arrival time, a photo of the ID, a guest photo when needed and an electronic signature of the stay conditions. It is all done before arrival: the front desk has nothing to re-enter.
Which upsells can I offer?
Breakfast, late checkout or an upgrade, among others. Offers go out before arrival and during the stay, and guests add them themselves from their link, without calling the front desk: more revenue, without more work.
What is the team app for?
People message each other and hand off tasks: housekeeping, maintenance, front desk, everyone gets a notification for what concerns them. An internal AI assistant, fed with your property’s information, answers the team’s questions, which helps a lot when a new employee starts.
Are connected locks included?
Not in the Reservit offer. LOXE offers its own connected locks as an option, linked to Reservit, and its system is compatible with many lock brands: opening by phone over Bluetooth, remotely, or with a code specific to the stay. The option is arranged directly with LOXE.
Does the software take a commission on my reservations?
No. Reservit takes no commission, whatever your volume. Distribution platforms keep theirs on the reservations they bring you.
Guest messaging: full fact sheet
What the module does Guest messaging, powered by LOXE
Guest messaging brings your guests’ text messages, emails and WhatsApp messages into one Reservit screen, each linked to its reservation in real time. It is an add-on module at a very low cost, provided by our partner LOXE, a provider specialized in online registration, guest communication and connected locks.
The guest journey Five moments
- The reservation arrives: it reaches LOXE in real time and the guest receives a unique link.
- Before arrival: contact details, ID, photo and signature, from their phone.
- Arrival day: instructions go out by SMS, email or WhatsApp.
- During the stay: the AI assistant answers, services are ordered.
- After departure: a thank-you, then the invitation to come back by booking direct.
Unified messaging One screen
- SMS, email and WhatsApp in one place, linked to the reservation.
- The guest’s real contact details, instead of the platforms’ relay email.
- No more on-call phone or personal cell phone.
The unique link For your guests
- It opens in the phone’s browser: nothing to install; an app remains possible for those who prefer it.
- Register, ask a question, order, find practical information.
- Questions at any hour and in the guest’s own language, with the AI assistant.
Online registration Before arrival
- Contact details and arrival time.
- Photo of the ID.
- Guest photo, when needed.
- Electronic signature of the stay conditions.
See also online check-in and pre-arrival.
Upsells At the right time
Breakfast, late checkout, an upgrade: offers go out before arrival and during the stay, and guests add them themselves from their link, without calling the front desk.
For your team App and internal assistant
- Internal messaging and task notifications: housekeeping, maintenance, front desk.
- An internal AI assistant, fed with the property’s information.
- Newcomers find their answers on their own.
Connected locks Optional, with LOXE
Not included in the Reservit offer. LOXE offers its own locks, linked to Reservit, and its system works with many brands: by phone over Bluetooth, remotely, or with a code specific to the stay. The option is arranged directly with LOXE.
Who it is for Tourist accommodation in Canada
Hotels, motels, inns, B&Bs, chalets, campgrounds and outfitters, in English and French. Reservit was founded in 1999 and equips 35,000 properties.
Subscription and pricing How the price is set
- A subscription priced in Canadian dollars, taxes extra, never a percentage of your bookings: the software takes no commission.
- The price depends on the type of property, the number of units and the add-on modules you choose, never on your sales volume.
- Unlimited users: Reservit bills the software, never the user.
- Included: the ten modules of the suite, more than 50 integrations with no usage fees, updates, onboarding, training and support from a team based in Canada, by phone or by email.
- Add-on modules, only if you choose them: online check-in, guest messaging, extras and services, metasearch sites (Trivago, Tripadvisor, KAYAK…), website builder, CRM (guest records and newsletters), online reputation management, pre-arrival guest preparation, guest reviews, local listings management. The direct connection to Google is included; Google Hotel Ads advertising is optional.
- Yearly commitment, monthly or yearly payment; adding or removing units is prorated.
- A written offer, priced for your property; migration of your booking data from your previous software included in the installation price.
- Security: two-factor authentication, access logs, PCI DSS certified payment environment.
Details on the Pricing page.
Related modules In Reservit
- Reservation management: the calendar the messages start from.
- CRM and guest profiling.
- Housekeeping.
- Mobile app.
- Booking engine.
