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Logis Citotel Business Solution (LCBS)

Your Reservit LCBS quick reference

The paths through your Reservit LCBS, the settings to complete before you open for sale, and the vocabulary of the trade, all on one page. Keep it to hand during your first few weeks.

Open my Reservit LCBS Help centre Service status

What you will find here

Ten sections, in the order you need them: first getting in, then opening for sale, then keeping things running.

Your access and your contacts
Before you open for sale
Your property information
Your offers and extras
Your planning
Your automatic emails
Your reservations
Credit card details
When a screen misbehaves
The vocabulary of the trade

Your access and your contacts

Where to go in, and who to ask depending on the question. Three people share your follow-up, and they do not answer for the same things.

The login address

Your Reservit LCBS opens through the Logis Hôtels portal. Bookmark it: it is the only way in.

Open the Logis Hôtels portal

Your username

It was sent to you when your property was created on Reservit LCBS, and it is usually the reception telephone number. The password is one you chose yourself, and it is reset from the login screen.

Forgotten password

Your booking link

Your booking pages have an address of their own. Use it to test your settings for real before you open for sale.

Path in the software: Your profile, top rightBooking link

The Reservit configuration team

It handles the setting up of your Reservit LCBS and your training sessions. They are the ones to write to until the property is live.

configuration@reservit.com

Your Logis adviser

They take over at the end of the personalised appointment, to support your property in selling online.

Logis hotel support

They remain at your disposal for any question, once your booking pages are open.

+33 1 56 61 34 86

Four settings before you open for sale

The booking button on your website only goes live once these four points are done. They take a morning.

A best rate offer
Create the offer your own website will show. It is the one nobody else sells cheaper, and it is the argument that brings the traveller back to you.
Twelve months of availability
Fill in your availability for a year ahead, unless your property is seasonal. An empty calendar makes no room bookable.
Your photos
One general photo of the property, then one photo per room. Without them your booking pages show up bare.
A Book button in plain sight
It has to be visible on your home page at first glance, with no need to scroll.

What the traveller reads before booking

These screens feed your booking pages. Anything missing here shows up nowhere.

Your photos

The property first, then each room. A room with no photo sells less well than the same room with one.

Path in the software: Property informationMy pictures

Your practical information

Reception and restaurant opening hours, closing dates: what the traveller looks for before booking, and what they will otherwise phone you to ask.

Path in the software: Property informationSpecific information

Your equipment and services

Tick what you genuinely offer. These boxes also feed the filters on the sites where you are listed.

Path in the software: Property informationMy equipment and services

Your sales terms

Keep them current: they bind your property on every reservation, and they are what the traveller accepts when paying.

Path in the software: Property informationMy sales terms

Your room descriptions

A detailed description for each room type, and do think about the translations. A room with no text sells on its photo alone.

Path in the software: ConfigurationMy units

Your offers and extras

An offer is what the traveller buys: a room, a rate, a set of conditions. An extra is added to the stay.

My offers

Your website best rate, promotions, early booking, last minute, the rates you negotiated with Booking or Expedia: they are all created in the same place.

Path in the software: OffersMy offers

Manage extras

Breakfast, parking, pets, an extra bed: what sells on top of the night, and what raises the average value of a stay.

Path in the software: OffersManage extras

Checking your prices

A tool compares what your pages display against what you entered. Better to run it than to have a traveller find the gap for you.

Path in the software: Offers

Your planning, every day

My Planning brings your prices, your availability and your stay rules together on one grid, day by day.

The overview

Prices, availability and stay rules read from the same place. This is the screen to open in the morning.

Path in the software: My Planning

Your rates

The standard rate is the base, adjustments apply by period. Your rate grids can be copied from one year to the next rather than retyped.

Path in the software: My Planning

Your availability

The number of rooms open for sale, day by day. Beyond twelve months, the calendar is extended on request.

Path in the software: My Planning

Your stay rules

Minimum and maximum length of stay, closed arrivals and departures: what frames a booking without touching the price.

Path in the software: My Planning

Closing a channel

You can suspend sales on one channel, your own website included, without touching the others.

Path in the software: Channel manager

The emails that go out without you

Reservit writes to your guests before and after their stay. The post-stay email goes out forty-eight hours after departure, and it is the one that goes looking for reviews.

What they say

Subject, body and signature can be personalised, in each of your languages. An email written in your own words beats the template you were given.

Path in the software: ConfigurationAutomatic mails

When they go out

The post-stay trigger is set alongside the other delays in your specific information, and it switches off as easily as it switches on.

Path in the software: Property informationSpecific information

Keeping track of your reservations

Everything that comes in, wherever it comes from, lands in the same screen.

Manage reservations

The list of your bookings, with search, the detail of each stay and the exports.

Path in the software: BookingManage reservations

Taking a booking

You can enter a stay yourself, over the phone or at the desk: it then counts against your availability like any other.

Path in the software: BookingManage reservations

Changing or cancelling

Dates, room, amount: a booking can be reopened, and a cancellation puts the room back on sale across all your channels.

Path in the software: BookingManage reservations

Viewing a guest’s credit card details

Access is protected by two-factor authentication: your Reservit password, then a one-time code sent to your email address.

Open Booking, then Manage reservations.
Click the booking for the guest concerned.
In the booking detail, open the banking information.
Enter your password, then the code you received by email.

A card number goes nowhere else

Not in a booking comment, not in an email, not in a notebook at reception. Outside the field made for it, a card is protected by nothing at all, and the liability falls on the property.

When a screen misbehaves

A frozen screen, a button that does nothing, a rate that will not refresh: most of the time it is the browser cache. Clear it before writing to support.

On Windows

CtrlShiftDel

On Mac

⌘ShiftDel

The shortcut opens the clearing window directly, as long as the browser is the active window. Tick cached images and files, then cookies. Reservit behaves best in Google Chrome and Mozilla Firefox: Microsoft Edge and Safari are not recommended for your Reservit LCBS.

The vocabulary of the trade

The words that keep coming up in the software and in our conversations, said plainly.

Reservit LCBS: Your Reservit, in the version offered to Logis properties. The acronym stands for Logis Citotel Business Solution.
Booking engine: The software that puts a booking button on your website and takes the payment directly, with no distribution commission. Reservit is one.
Manager: Your own screen, the one where you set your offers, your planning and your reservations. Also called the client area, the back office or the extranet: four words for one thing.
Booking pages: What the traveller sees when booking with you: choosing dates and rooms, and paying. Also called the front office.
Channel manager: The software that keeps your availability and your prices up to date on Booking, Expedia and your other channels, with no double entry and no double booking.
Distribution channel: A site that sells your rooms for you: Booking, Expedia, Airbnb, a tour operator, a GDS. Also called a distributor, or an OTA, for online travel agency.
Property management system (PMS): The software that runs the property itself: arrivals, invoicing, housekeeping. Reservit offers one, and also knows how to connect to yours.
Room matching: The screen where your Reservit rooms and offers are set against those of a channel or of your property management system. Also called mapping. Get a match wrong and the wrong room is what sells.
Rack rate: Your standard rate, the one every other rate is built from.
BAR: The best available rate of the day. It is the one your own website shows, and the one no other channel should undercut.

A question that is not on this page?

The help centre covers each of these screens step by step. For setting up and for training, write to the configuration team; for anything else, Logis hotel support answers on +33 1 56 61 34 86. And if the software is not behaving as usual, check the service status first: maintenance produces exactly the same symptoms as a fault on your side.

Open the help centre See your contacts again Check the service status