A guest cancellation no longer costs you the stay
Reservit connects Safebooking, the cancellation and trip interruption cover distributed by insurance broker Gritchen Affinity, to your booking engine. The traveller subscribes while booking. When a covered cancellation occurs, the insurer pays the traveller, and your terms of sale apply as written.
Reservit is management software for tourist accommodation, in operation since 1999.
Cover that is connected, not a separate form
The cover is offered inside the booking flow, priced on the amount of the stay. Nothing to key in, no link to send by hand.
Offered at the right moment
The cover appears during booking, with its price already shown.
The price follows the stay
The premium is worked out automatically from the amount booked.
Nothing to re-enter
Dates, amount and subscription travel to the insurer from the reservation.
Who does what. Safebooking is a product of the Gritchen Guémas group, an insurance broker. The contract binds the traveller and the insurance company; Gritchen Affinity distributes it and handles claims. Reservit provides the technical link between your booking engine and Safebooking.
Four steps, one seamless journey
At booking
The guest sees the price of the insurance cover and decides whether to add it.
ON YOUR BOOKING ENGINEInsurance payment
The insurance premium is automatically charged through Reservit Pay.
WITH RESERVIT PAYAfter booking
The insurance subscription is registered with the insurer, who sends the guest their policy documents.
WITH GRITCHEN AFFINITYIn case of cancellation
The guest files a claim and uploads supporting documents online, then tracks its progress.
WITH GRITCHEN AFFINITYClaim reimbursement depends on the insurance cover selected, covered reasons and exclusions specified in the policy terms and conditions. These terms are provided to the guest before purchasing the insurance.
You decide how it is offered
The available cover is the one set out in your agreement with Gritchen Affinity. How it is presented is set in Reservit.
Included or optional
Built into the rate, or offered separately to the traveller.
Several formulas
Cancellation alone, or cancellation and trip interruption, per your agreement.
Automatic pricing
The premium follows the price of the stay, with no rate table to maintain.
An activation, not a project
Once the agreement is signed, the cover is switched on from your back office.
What the cover changes in your week
A service on your direct channel
A direct booking then carries something the platform does not offer the traveller.
Less bargaining at the desk
The refund request is handled by the insurer, not at reception.
A distribution margin
It is set by your agreement with Gritchen Affinity, not by your Reservit subscription.
A room back on sale
A covered traveller reports the cancellation without delay. You put the stay back on sale that much sooner.
The same cancellation, handled differently
| Situation | Without cover | With Safebooking connected |
|---|---|---|
| The last-minute cancellation | You weigh up a goodwill refund against an unhappy guest. | The traveller is paid by the insurer when the reason is covered. |
| Subscription | A link sent by hand, when someone remembers. | A box in the booking flow, priced on the stay. |
| Filing a claim | Not applicable, or you act as the go-between. | The traveller files it online and follows the case. |
| Your terms of sale | Renegotiated case by case. | Applied as they are written. |
| Revenue from the service | None. | The distribution margin set by your agreement. |
What hoteliers usually ask
Is Reservit the insurer?
No. The policy is underwritten by an insurance company and distributed by the broker Gritchen Affinity. Reservit provides the technical link between your booking engine and Safebooking.
Is a separate contract needed?
Yes. An agreement with Gritchen Affinity is required before the cover can be switched on in Reservit. It sets the formulas offered and your distribution margin.
Am I refunded when a guest cancels?
No. The traveller is the one who is paid, if cover was taken and the reason is included. Your cancellation terms still apply to the stay.
Is the cover forced on my guests?
No. You choose to build it into the rate or to offer it as an option. In the second case the traveller decides while booking.
Does Reservit take a cut of the premium?
No. The software charges no commission. How the premium is shared is set by your agreement with Gritchen Affinity.
Can we know in advance what is covered?
Yes. Cover, exclusions and filing deadlines are set out in the policy terms, which are given to the traveller before subscription.
Let us see the cover in your engine
Thirty minutes with our team, on your own booking flow, to see where the cover appears and what it changes for your guests.
